Business & Administration

Business & Administration NVQ: Level 2

This qualification is for anyone who works within an office environment covering roles such as junior assistant, receptionist, office assistant, contact centre operator and administrator. The full NVQ qualification will consist of five completed units.  Learners must complete two mandatory and three optional units.

This qualification aims to assess the competence of those working in an office environment.  Learners would be expected to demonstrate ability, commitment, motivation and determination.  The Learner would be expected to work with a minimum of supervision and take part in some decision making scenarios.

There are no formal entry requirements but Learners must be currently working in an appropriate environment and be able to Mandatory

  1. Carry out your responsibilities at work
  2. Work within your business environment
  1. Ensure your own actions reduce risks to health and safety
  2. Manage customer relations
  3. Manage diary systems
  4. Organise business travel and accommodation
  5. Deal with visitors
  6. Process customers’ financial information
  7. Operate credit control procedures
  8. Store, retrieve and archive information
  9. Research and report information
  10. Organise and support meetings
  11. Use IT systems2
  12. Use IT to exchange information2
  13. Word processing software2
  14. Spreadsheet software2
  15. Database software2
  16. Presentation software 2
  17. Specialist of bespoke software2
  18. Use a telephone system
  19. Operate office equipment
  20. Prepare text from notes
  21. Prepare text from shorthand
  22. Prepare text form recorded audio instructions
  23. Produce documents
  24. Work effectively with other people
  25. Calculate critical dates for sentences
  26. Make administrative arrangements for the appearance of individuals at Court
  27. Make administrative arrangements for the movement of individuals outside the custodial establishment
  28. Administer documents for the appeals process
  29. Administer personal money for individuals in custody
  30. Prepare documentation to help authorities decide the conditions on which to release individuals from custody
  31. Make administrative arrangements for the release of individuals from custody
  32. Contribute to maintaining security and protecting individuals’ rights in the custodial environment

How is the qualification delivered and assessed?

Learners are assessed in the workplace performing real work activities. In addition to observation, there is a range of other methods of assessment available such as witness testimony and simulation.


Awarded by: Security related NVQs Awarded by City and Guilds

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