Business & Administration

Business & Administration NVQ: Level 1

This qualification is for anyone who works within an office environment covering roles such as junior assistant, receptionist, office assistant and administrator. The full NVQ qualification will consist of four completed units.  Learners must complete two mandatory and two optional units.

This qualification aims to assess the competence of those working in an office environment.  Learners would be expected to demonstrate ability, commitment, motivation and determination.

There are no formal entry requirements but Learners must be currently working in an appropriate environment and be able to

  1. Work within your business environment
  2. Carry out your responsibilities at work


  1. Welcome visitors
  2. Handle mail
  3. Store and retrieve information
  4. Use IT to exchange information 1
  5. Word processing software 1
  6. Make and receive telephone calls
  7. Use office equipment
  8. Ensure your own actions reduce risks to health and safety

How is the qualification delivered and assessed?

Learners are assessed in the workplace performing real work activities. In addition to observation, there is a range of other methods of assessment available such as witness testimony and simulation.


Awarded by: Security related NVQs Awarded by City and Guilds

For more information, call 01639 795116 or email us